Privacy Policy

Introduction

This Privacy Policy describes how DYN PRODUCTIVITY SEMPRE PRIVATE LIMITED and its affiliates, collectively referred to as DYN PRODUCTIVITY SEMPRE PRIVATE LIMITED, we, our, or us, collect, use, share, protect, or otherwise process your information or personal data through our website https://bondconfidence.in, referred to in this Policy as the Platform.

You may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting the Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by this Privacy Policy, our Terms of Service, and the applicable product or service terms, and to be governed by the laws of India, including laws relating to data protection and privacy. If you do not agree, please do not use or access the Platform.

Collection of Information

We collect personal data when you use our Platform, purchase our services, contact us, or otherwise interact with us during the course of our relationship. Information we may collect includes, but is not limited to, your name, date of birth, address, telephone or mobile number, email address, and any information shared as proof of identity or address.

With your consent and where permitted by applicable law, we may also collect certain sensitive personal data, such as bank account details, credit or debit card information, or other payment instrument information, when required for processing payments or enabling specific features. You always have the option not to provide information by choosing not to use a particular service or feature of the Platform.

We may also track your behaviour, preferences, and other information that you choose to provide on the Platform. This information may be compiled and analysed on an aggregated basis. We may collect information relating to your transactions on the Platform and, where relevant, on third-party business partner platforms.

Where a third-party business partner collects your personal data directly from you, their privacy policy will apply to that collection. We are not responsible for the privacy practices of third-party business partners, and you should review their privacy policies before sharing your information with them.

If you receive an email or phone call from any person claiming to represent DYN PRODUCTIVITY SEMPRE PRIVATE LIMITED and asking for sensitive information such as card PINs, net-banking credentials, or mobile banking passwords, do not disclose such information. If you have already done so, report the matter immediately to the appropriate law enforcement authority.

Use of Information

We use personal data to provide the services you request, process purchases, deliver digital products, manage customer support, and operate the Platform efficiently. To the extent we use your personal data for marketing, we will provide an opportunity to opt out where required.

We may use your personal data for the following purposes:

• To assist in handling and fulfilling orders and providing access to purchased products.
• To enhance customer experience and personalise your interactions with the Platform.
• To resolve disputes, troubleshoot issues, and respond to support requests.
• To inform you about offers, services, product updates, and other relevant communications.
• To detect, prevent, and protect against fraud, errors, abuse, and other unlawful activity.
• To enforce our legal terms, conduct analysis, and improve our products and services.

Sharing of Information

We may share your personal data within our group entities, corporate affiliates, and service providers as reasonably necessary to provide you access to the products and services offered by them or by us.

We may disclose personal data to third parties such as payment processors, service providers, technology partners, logistics or delivery partners, marketing partners, and other business partners to the extent required to operate the Platform, process transactions, support customer service, comply with legal obligations, enforce our terms, or detect and prevent fraud or unlawful activities.

We may also disclose personal or sensitive personal data to government agencies, regulators, courts, or law enforcement agencies where required by law or where such disclosure is reasonably necessary to comply with legal process, enforce our rights, or protect the rights, property, or safety of our users, our business, or the general public.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data against unauthorised access, disclosure, loss, or misuse. Where applicable, we use secure technologies and access controls to protect information in our possession.

However, no method of transmission over the internet or method of electronic storage is completely secure. By using the Platform, you acknowledge the inherent security risks of internet-based transmission and agree that you are responsible for maintaining the confidentiality of your login credentials and account information.

Data Deletion and Retention

You may request deletion of your account or personal data by contacting us at the details provided below. In some cases, deletion may be delayed or refused if we are required to retain the information for pending grievances, claims, legal obligations, fraud prevention, accounting records, or other legitimate business purposes.

We retain personal data only for as long as necessary for the purposes for which it was collected or as required by applicable law. We may retain anonymised data for research, analytics, and business improvement purposes.

Your Rights

Subject to applicable law, you may request access to, rectification of, or updates to your personal data. You may also ask questions about how your information is being handled by contacting us using the information below.

Consent

By visiting the Platform or by providing your information, you consent to the collection, use, storage, disclosure, and other processing of your information in accordance with this Privacy Policy. If you provide us with personal data relating to any other person, you represent that you have the authority to do so and to permit us to process such information in accordance with this Policy.

You also consent to being contacted by us, our affiliates, business partners, technology partners, payment partners, marketing channels, and other third parties via SMS, instant messaging, calls, and email for the purposes described in this Privacy Policy, where permitted by law.

You may withdraw consent that you have previously provided by writing to the Grievance Officer at the contact details below with the subject line Withdrawal of consent for processing personal data. We may verify such requests before acting upon them. Withdrawal of consent will not operate retrospectively and may affect our ability to continue providing services for which such information is necessary.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our information practices, legal obligations, or operational requirements. Updated versions will be posted on this page, and material changes may also be communicated by other appropriate means where required by law.

Grievance Officer